Privacy Policy

Art of CleaNest Inc. (“Art of CleaNest”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, request a booking, or use our cleaning services.

We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).

Privacy Policy — 1. Who we are

Art of CleaNest Inc. is an Alberta corporation operating in Edmonton, Sherwood Park, St. Albert, and surrounding metro.

Address: 18648 68 Avenue NW, Edmonton, AB T5T 2M7
Phone: (587) 784-6020
Business number: 705553618
Corporate number: 2025713021

2. Information we collect

Information you provide directly

• Name, address, email, phone
• Property details (size, bedrooms, bathrooms, pets, access instructions)
• Booking history and service preferences
• Payment details (processed by our payment provider; we do not store full card numbers)
• Photos or notes you send about service questions

Information collected automatically

• IP address, browser type, device info
• Pages visited, time on site, referrer
• Cookies (see Section 5)

3. How we use your information

• Schedule, dispatch, and complete your cleaning services
• Process payments and issue invoices
• Communicate about bookings (confirmation, arrival, follow-up)
• Respond to inquiries and provide customer support
• Improve our services and website
• Send service reminders (only if you have opted in)
• Comply with legal and regulatory obligations

4. How we share your information

We share information only with:

• Service providers under contract (booking platform, payment processor, accounting software)
• Insurance providers in case of a claim
• Government authorities as required by law

We do not sell your personal information to third parties. Period.

5. Cookies & analytics

Our website uses cookies for analytics (Google Analytics) and to remember your preferences. You can disable cookies in your browser settings. Disabling cookies may affect site functionality (booking forms, video playback, etc.).

6. Data retention

We retain personal information as long as you are an active client and for up to seven (7) years after your last service for tax and accounting purposes (Canada Revenue Agency requirement). After that, we securely delete or anonymize it.

7. Your rights under PIPEDA & PIPA

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time

To exercise these rights, contact us by phone at (587) 784-6020 or through our contact form.

8. Security

We use reasonable physical, technical, and administrative safeguards to protect your information. No electronic transmission is 100% secure, however. We recommend keeping your account credentials confidential.

9. Children’s privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent change. Material changes will be communicated by email or via a website notice before they take effect.

11. Contact

For privacy questions or to exercise your rights:

Art of CleaNest Inc.
18648 68 Avenue NW
Edmonton, AB T5T 2M7
(587) 784-6020